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Founded on Service & Value

We are in the Customer Service Business. Plumbing is simply our niche.

AAA AUGER Plumbing Services ® began in the 1950’s when a young man went to work for a gentleman selling “state-of-the-art” garbage disposals door to door. This young man quickly learned, upon his boss’s habitual tendency to short his pay, that he was better off on his own. Armed with a handful of garbage disposals, Earl Poe went into business for himself.

Earl was a very quick learner and very pragmatic. It didn’t hurt that he was very good with his hands. Now, with his renewed vision of success, Earl was on his way.

It didn’t take long for Earl to encounter some roadblocks. After all, his experience was limited to only a couple of weeks. Selling the disposal wasn’t the problem……Installing the disposal was easy. However, there he was, encountering a clogged kitchen sink drain and clueless as how to address it.

Earl politely and confidently excused himself so that he could procure the equipment necessary to address the clogged drain. He proceeded to the plumbing supply store and after receiving some pointers in drain cleaning, rented a kitchen sink drain machine and was on his way.

Earl returned to his customer and methodically solved the problem. As Earl was using the equipment, he was putting together in his mind the very business model that we still use today.

He reasoned that most of his customers would benefit from a drain cleaning service. By removing years of coagulated grease, mineral deposit and soap binders, he would be be able to restore optimal drainage capacities. The end result, tasks beyond the initial service request would be offered with substantial discounts to deliver exceptional value.

With service and value in mind, Earl quickly earned himself a long list of loyal customers. By 1962, Earl could no longer individually keep up with his customer’s demand, therefore, he opened his first plumbing shop and began seeking help.

Today, AAA AUGER Plumbing Services ® operates in three metropolitan areas encompassing over 120 municipalities. We service over 50,000 customers annually and employ approximately 100 personnel. We offer career development, health, vision and dental benefits, paid time off, and 401K retirement services to our employees.


Quality Products and Partners
At AAA AUGER, we are focused on providing our customers with only the best products that are guaranteed to last. Click the link below to see a complete list of our trusted vendors and manufacturers.

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Meet Our Expert Staff

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Outstanding Employees,
Delivering Top-Notch Service

Customer satisfaction is our #1 priority.
We value our customers just as much as we value our employees. Our staff is rated top-notch in customer support and care and are focused on getting the job done right and in a timely manner. Plumbing issues are not always fun, however, we believe that a helpful technician and positive interaction can ease the most stressful of plumbing situations. Get to know our incredibly friendly and expert staff below.
Corporate Team
David Cross
President, CEO & RMP

Date Hired: 5/1/1999
LICENSE NUMBER:
RMP-37445, MRFPS, WSPS

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Keith Ellebracht
Chief Financial Officer

Date Hired: 11/09/2011
LICENSE NUMBER:
NA

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Kent Wahl
Chief Information Officer

Date Hired: 05/01/2003
LICENSE NUMBER:
A-21711

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Jim Reed
Chief Information Officer

Date Hired: 08/01/1996
LICENSE NUMBER:
N/A

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David Kaliski
Corporate Counsel

Date Hired: 02/12/2014
LICENSE NUMBER:
N/A

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Manny Burciaga
Staff Accountant

Date Hired: 03/29/2010
LICENSE NUMBER:
N/A

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Branch Teams

Austin

Luke Donahue
Office Manager

Date Hired: 04/25/2018


LICENSE NUMBER:
A-131470

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Juan Bernal
Apprentice Plumber

Date Hired: 05/09/2017
LICENSE NUMBER:
A-120906

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Jaime Smith
Master Plumber

Date Hired: 01/22/2013


LICENSE NUMBER:
M-38142, BPAT00016492

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Darrell Silcox
Master Plumber

Date Hired: 05/02/2011


LICENSE NUMBER:
M-40001

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Ismael Guerrero Jr.
Apprentice Plumber

Date Hired: 6/13/2014
LICENSE NUMBER:
A-97100

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Dallas

Rosanne Langston
Office Manager

Date Hired: 01/30/2012


LICENSE NUMBER:
N/A


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Peter Holmes
Master Plumber

Date Hired: 09/26/2001


LICENSE NUMBER:
M-38297

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Juan Munoz
Senior Drain Tech

Date Hired: 04/12/2005
LICENSE NUMBER:
A-32257

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Jon Eisen
Field Operations Manager

Date Hired: 03/14/2014


LICENSE NUMBER:
M-41312

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Eugene Williams
Tradesman Plumber



Date Hired: 01/21/2009


LICENSE NUMBER:
T-4359




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Eric Plair
Dispatcher

Date Hired: 05/09/2005




LICENSE NUMBER:
A-110848

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David Ivins
Dispatcher

Date Hired: 08/07/2000


LICENSE NUMBER:
M-22712


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Daniel Porras
Journeyman Plumber

Date Hired: 12/02/2002


LICENSE NUMBER:
J-29280

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Fort Worth

Randy Hoosier
Tradesman Plumber

Date Hired: 09/25/2014




LICENSE NUMBER:
T-6153

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Kyle Cagle
Business Manager

Date Hired: 03/03/1999




LICENSE NUMBER:
A-21258

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Kirah Chester
Service Writer

Date Hired: 06/20/2015
LICENSE NUMBER:
N/A



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Jarrod Dickerson
Dispatcher

Date Hired: 08/07/2007
LICENSE NUMBER:
N/A


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Israel Porras
Journeyman Plumber

Date Hired: 09/25/2014




LICENSE NUMBER:
J-46259

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Eric Hill
Tradesman Plumber

Date Hired: 06/27/2016


LICENSE NUMBER:
T-6418

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Eric DeLeon
Tradesman Plumber

Date Hired: 03/23/2015
LICENSE NUMBER:
T-4450

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Daryl Robinson
Journeyman Plumber

Date Hired: 09/29/2005
LICENSE NUMBER:
J-39891

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Dan Shuck
Master Plumber

Date Hired: 01/09/2012
LICENSE NUMBER:
M-41777

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San Antonio

Ruben Rea
Journeyman Plumber

Date Hired: 04/04/2004
LICENSE NUMBER:
J-36841

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Ray Fewell
Journeyman Plumber

Date Hired: 01/19/2004
LICENSE NUMBER:
J-16765

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Nick Gonzales
Dispatcher

Date Hired: 08/29/2007
LICENSE NUMBER:
N/A

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Mark Gonzales
Tradesman Plumber

Date Hired: 08/27/2013


LICENSE NUMBER:
T-5274

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Juan Lopez
Journeyman Plumber

Date Hired: 04/25/2016
LICENSE NUMBER:
J-47543

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Joe Vasquez
Journeyman Plumber

Date Hired: 10/22/2012


LICENSE NUMBER:
J-35078

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Jesse Ortiz
Journeyman Plumber

Date Hired: 08/15/2001
LICENSE NUMBER:
J-34163

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Jesse Cruz
Field Operation Manager

Date Hired: 07/16/1996
LICENSE NUMBER:
A-67327

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Eugene Alfrido
Journeyman Plumber

Date Hired: 03/15/1977


LICENSE NUMBER:
J-32711


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Ernie Cannon
Quality Control Manager

Date Hired: 06/06/1998
LICENSE NUMBER:
M-32145

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Edward Amezquita
Mechanic

Date Hired: 04/01/1999
LICENSE NUMBER:
N/A

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David Parramore
Office Manager

Date Hired:08/15/2003


LICENSE NUMBER:
A-45898

Read David's Bio
Charles Byrd
Service Plumber

Date Hired: 10/14/2016
LICENSE NUMBER:
J-36841

Read Charles's Bio